FAQ's

Custom domain name - NAME.COM

Guide to pointing your domain if you're using name.com for your domain registration

Written by Chris Edington
Updated over a week ago

How to clear your browser cache

If something doesn't look like its showing after making changes, this is your best bet.

Written by Chris Edington
Updated over a week ago

How to update my credit card details

Quick explanation on how to update your credit card details

Written by Chris Edington
Updated over a week ago

Setting up Google Search Console

How to get your website verified on Google Search Console

Written by Chris Edington
Updated over a week ago

Creating a return

More information on how to create a return and where to find this information

Written by Chris Edington
Updated over a week ago

Linking my Shopstar shop with my Wordpress website

A quick explanation how you can link your Shopstar shop with your Wordpress website

Written by Chris Edington
Updated over a week ago

Difference between Original Price & Price

More information on the difference between original price & price

Written by Chris Edington
Updated over a week ago

What is an SKU?

More information on what an SKU is and the difference between title and identifier

Written by Chris Edington
Updated over a week ago

Offering Snapscan as an payment option

More information on Snapscan and how to set it up

Written by Chris Edington
Updated over a week ago

Accepting Credit cards & EFT

More information about offering the EFT option as well as Credit cards

Written by Chris Edington
Updated over a week ago

Customers' payment failed

More information on the reasons why a customers' payments might have failed

Written by Chris Edington
Updated over a week ago

Payfast or PayPal?

More information about the difference between Payfast or Paypal

Written by Chris Edington
Updated over a week ago

Setting up Payfast

More information on how to set up your Payfast account

Written by Chris Edington
Updated over a week ago

Tracking your shipment

More information on how to track your shipment for your customers

Written by Chris Edington
Updated over a week ago

Create a voucher (Rand value or % discount)

More information on how to create a voucher for your shop (Rand value or % discount)

Written by Chris Edington
Updated over a week ago

Receiving Payments

More information on how to receive payments from customers and the options you have

Written by Chris Edington
Updated over a week ago

Shipping options, collections, free shipping & surcharges

More information on how to set up your shipping options, collections, free shipping & surcharges for your products & customers

Written by Chris Edington
Updated over a week ago

Email Notifications

More information about email notifications & the setup can be found here

Written by Chris Edington
Updated over a week ago

Add / edit users

More information about adding or editing users of your shop

Written by Chris Edington
Updated over a week ago

Custom domain setup

More information on how to set a custom domain, the pointing of the domain and what to do when it is not pointing correctly

Written by Chris Edington
Updated over a week ago

Bug Reporting

What to do when you notice a problem on your shop

Written by Chris Edington
Updated over a week ago

Help - I cannot log into my shop

More information on how to login

Written by Chris Edington
Updated over a week ago

Shopstar website security

A short explanation of how the Shopstar website is secured

Written by Chris Edington
Updated over a week ago

How do I change my password?

More information on how to change your password on Shopstar

Written by Chris Edington
Updated over a week ago