Group 65
Go to Shopstar
All Collections
FAQ's
FAQ's
Here you will find answer to our most frequently asked questions
31 articles in this collection
Written by
Chris Edington
and
Bronwyn Furno
Custom domain name - NAME.COM
Guide to pointing your domain if you're using name.com for your domain registration
Written by
Chris Edington
Updated over a week ago
How to clear your browser cache
If something doesn't look like its showing after making changes, this is your best bet.
Written by
Chris Edington
Updated over a week ago
Hide Stock Quantities
This article gives you the Custom CSS code to hide stock quantities
Written by
Bronwyn Furno
Updated over a week ago
How to link content pages to my menu
A quick description on how to link content pages to your menu items
Written by
Chris Edington
Updated over a week ago
Image Sizes for Products & Sliders
General image guidelines
Written by
Bronwyn Furno
Updated over a week ago
How to update my credit card details
Quick explanation on how to update your credit card details
Written by
Chris Edington
Updated over a week ago
Setting up Google Search Console
How to get your website verified on Google Search Console
Written by
Chris Edington
Updated over a week ago
Creating a return
More information on how to create a return and where to find this information
Written by
Chris Edington
Updated over a week ago
How do I add categories to my shop (and menu)
A quick explanation on how to add product categories to your shop and your shops menu
Written by
Chris Edington
Updated over a week ago
Linking my Shopstar shop with my Wordpress website
A quick explanation how you can link your Shopstar shop with your Wordpress website
Written by
Chris Edington
Updated over a week ago
How to add a blog to my shop
Quick explanation on how to link your blog to your Shopstar shop
Written by
Chris Edington
Updated over a week ago
How to add a video to my shop
Quick explanation on how to add a video to your shop
Written by
Chris Edington
Updated over a week ago
How to remove the big Shopstar logo from the homepage
Quick explanation on how to remove the big Shopstar logo from the homepage of your shop
Written by
Chris Edington
Updated over a week ago
Difference between Original Price & Price
More information on the difference between original price & price
Written by
Chris Edington
Updated over a week ago
What is an SKU?
More information on what an SKU is and the difference between title and identifier
Written by
Chris Edington
Updated over a week ago
Offering Snapscan as an payment option
More information on Snapscan and how to set it up
Written by
Chris Edington
Updated over a week ago
Accepting Credit cards & EFT
More information about offering the EFT option as well as Credit cards
Written by
Chris Edington
Updated over a week ago
Customers' payment failed
More information on the reasons why a customers' payments might have failed
Written by
Chris Edington
Updated over a week ago
Payfast or PayPal?
More information about the difference between Payfast or Paypal
Written by
Chris Edington
Updated over a week ago
Setting up Payfast
More information on how to set up your Payfast account
Written by
Chris Edington
Updated over a week ago
Tracking your shipment
More information on how to track your shipment for your customers
Written by
Chris Edington
Updated over a week ago
Create a voucher (Rand value or % discount)
More information on how to create a voucher for your shop (Rand value or % discount)
Written by
Chris Edington
Updated over a week ago
Receiving Payments
More information on how to receive payments from customers and the 3 options you have
Written by
Chris Edington
Updated over a week ago
Shipping options, collections, free shipping & surcharges
More information on how to set up your shipping options, collections, free shipping & surcharges for your products & customers
Written by
Chris Edington
Updated over a week ago
Email Notifications
More information about email notifications & the setup can be found here
Written by
Chris Edington
Updated over a week ago
Add / edit users
More information about adding or editing users of your shop
Written by
Chris Edington
Updated over a week ago
Custom domain setup
More information on how to set a custom domain, the pointing of the domain and what to do when it is not pointing correctly
Written by
Chris Edington
Updated over a week ago
Bug Reporting
What to do when you notice a problem on your shop
Written by
Chris Edington
Updated over a week ago
Help - I cannot log into my shop
More information on how to login
Written by
Chris Edington
Updated over a week ago
Shopstar website security
A short explanation of how the Shopstar website is secured
Written by
Chris Edington
Updated over a week ago
How do I change my password?
More information on how to change your password on Shopstar
Written by
Chris Edington
Updated over a week ago