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FAQ's
Here you will find answer to our most frequently asked questions
24 articles in this collection
Written by
Chris Edington
Custom domain name - NAME.COM
Guide to pointing your domain if you're using name.com for your domain registration
Written by
Chris Edington
Updated over a week ago
How to clear your browser cache
If something doesn't look like its showing after making changes, this is your best bet.
Written by
Chris Edington
Updated over a week ago
How to update my credit card details
Quick explanation on how to update your credit card details
Written by
Chris Edington
Updated over a week ago
Setting up Google Search Console
How to get your website verified on Google Search Console
Written by
Chris Edington
Updated over a week ago
Creating a return
More information on how to create a return and where to find this information
Written by
Chris Edington
Updated over a week ago
Linking my Shopstar shop with my Wordpress website
A quick explanation how you can link your Shopstar shop with your Wordpress website
Written by
Chris Edington
Updated over a week ago
Difference between Original Price & Price
More information on the difference between original price & price
Written by
Chris Edington
Updated over a week ago
What is an SKU?
More information on what an SKU is and the difference between title and identifier
Written by
Chris Edington
Updated over a week ago
Offering Snapscan as an payment option
More information on Snapscan and how to set it up
Written by
Chris Edington
Updated over a week ago
Accepting Credit cards & EFT
More information about offering the EFT option as well as Credit cards
Written by
Chris Edington
Updated over a week ago
Customers' payment failed
More information on the reasons why a customers' payments might have failed
Written by
Chris Edington
Updated over a week ago
Payfast or PayPal?
More information about the difference between Payfast or Paypal
Written by
Chris Edington
Updated over a week ago
Setting up Payfast
More information on how to set up your Payfast account
Written by
Chris Edington
Updated over a week ago
Tracking your shipment
More information on how to track your shipment for your customers
Written by
Chris Edington
Updated over a week ago
Create a voucher (Rand value or % discount)
More information on how to create a voucher for your shop (Rand value or % discount)
Written by
Chris Edington
Updated over a week ago
Receiving Payments
More information on how to receive payments from customers and the options you have
Written by
Chris Edington
Updated over a week ago
Shipping options, collections, free shipping & surcharges
More information on how to set up your shipping options, collections, free shipping & surcharges for your products & customers
Written by
Chris Edington
Updated over a week ago
Email Notifications
More information about email notifications & the setup can be found here
Written by
Chris Edington
Updated over a week ago
Add / edit users
More information about adding or editing users of your shop
Written by
Chris Edington
Updated over a week ago
Custom domain setup
More information on how to set a custom domain, the pointing of the domain and what to do when it is not pointing correctly
Written by
Chris Edington
Updated over a week ago
Bug Reporting
What to do when you notice a problem on your shop
Written by
Chris Edington
Updated over a week ago
Help - I cannot log into my shop
More information on how to login
Written by
Chris Edington
Updated over a week ago
Shopstar website security
A short explanation of how the Shopstar website is secured
Written by
Chris Edington
Updated over a week ago
How do I change my password?
More information on how to change your password on Shopstar
Written by
Chris Edington
Updated over a week ago