FAQ's

Here you will find answer to our most frequently asked questions

Chris Edington avatar Bronwyn Furno avatar
30 articles in this collection
Written by Chris Edington and Bronwyn Furno

How to clear your browser cache

If something doesn't look like its showing after making changes, this is your best bet.
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Written by Chris Edington
Updated over a week ago

Hide Stock Quantities

This article gives you the Custom CSS code to hide stock quantities
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Written by Bronwyn Furno
Updated over a week ago

How to link content pages to my menu

A quick description on how to link content pages to your menu items
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Written by Chris Edington
Updated over a week ago

Image Sizes for Products & Sliders

General image guidelines
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Written by Bronwyn Furno
Updated over a week ago

How to update my credit card details

Quick explanation on how to update your credit card details
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Written by Chris Edington
Updated over a week ago

Setting up Google Search Console

How to get your website verified on Google Search Console
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Written by Chris Edington
Updated over a week ago

Creating a return

More information on how to create a return and where to find this information
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Written by Chris Edington
Updated over a week ago

How do I add categories to my shop (and menu)

A quick explanation on how to add product categories to your shop and your shops menu
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Written by Chris Edington
Updated over a week ago

Linking my Shopstar shop with my Wordpress website

A quick explanation how you can link your Shopstar shop with your Wordpress website
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Written by Chris Edington
Updated over a week ago

How to add a blog to my shop

Quick explanation on how to link your blog to your Shopstar shop
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Written by Chris Edington
Updated over a week ago

How to add a video to my shop

Quick explanation on how to add a video to your shop
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Written by Chris Edington
Updated over a week ago

How to remove the big Shopstar logo from the homepage

Quick explanation on how to remove the big Shopstar logo from the homepage of your shop
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Written by Chris Edington
Updated over a week ago

Difference between Original Price & Price

More information on the difference between original price & price
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Written by Chris Edington
Updated over a week ago

What is an SKU?

More information on what an SKU is and the difference between title and identifier
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Written by Chris Edington
Updated over a week ago

Offering Snapscan as an payment option

More information on Snapscan and how to set it up
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Written by Chris Edington
Updated over a week ago

Accepting Credit cards & EFT

More information about offering the EFT option as well as Credit cards
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Written by Chris Edington
Updated over a week ago

Customers' payment failed

More information on the reasons why a customers' payments might have failed
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Written by Chris Edington
Updated over a week ago

Payfast or PayPal?

More information about the difference between Payfast or Paypal
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Written by Chris Edington
Updated over a week ago

Setting up Payfast

More information on how to set up your Payfast account
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Written by Chris Edington
Updated over a week ago

Tracking your shipment

More information on how to track your shipment for your customers
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Written by Chris Edington
Updated over a week ago

Create a voucher (Rand value or % discount)

More information on how to create a voucher for your shop (Rand value or % discount)
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Written by Chris Edington
Updated over a week ago

Receiving Payments

More information on how to receive payments from customers and the 3 options you have
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Written by Chris Edington
Updated over a week ago

Shipping options, collections, free shipping & surcharges

More information on how to set up your shipping options, collections, free shipping & surcharges for your products & customers
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Written by Chris Edington
Updated over a week ago

Email Notifications

More information about email notifications & the setup can be found here
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Written by Chris Edington
Updated over a week ago

Add / edit users

More information about adding or editing users of your shop
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Written by Chris Edington
Updated over a week ago

Custom domain setup

More information on how to set a custom domain, the pointing of the domain and what to do when it is not pointing correctly
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Written by Chris Edington
Updated over a week ago

Bug Reporting

What to do when you notice a problem on your shop
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Written by Chris Edington
Updated over a week ago

Help - I cannot log into my shop

More information on how to login
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Written by Chris Edington
Updated over a week ago

Shopstar website security

A short explanation of how the Shopstar website is secured
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Written by Chris Edington
Updated over a week ago

How do I change my password?

More information on how to change your password on Shopstar
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Written by Chris Edington
Updated over a week ago