When a customer wants to return an item bought from your shop, you will be able to create a return for it. Below you will find more information on how to do this:
In the POS section you will find a returns section. Click on the product that is being returned. Click on 'Create Return' and fill out the form below according to the return specifics and click on 'Return Items'.
You have the ability to create a cash refund, credit card reversal or the option to issue a voucher.
Please also select if the item should be added back to your inventory (stock).
To view your returns you can go to Orders >> Returns.