Customers' payment failed

Created by Chris Edington, Modified on Thu, 22 Jun 2023 at 05:45 PM by Chris Edington

When Payments of customers fail the below are often the reasons:

  • Customer's credit card not 3D verified

  • a connection issue with the bank's 3D page or 

  • OTP information timing out. 

Read this article on 3D Verification.

If it's not one of the below reasons, you can always contact support@shopstar.co.za 

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